Whether verbal or non verbal, everything in business and life is about communication. From sending emails to making phone calls to having face-to-face meetings, communication matters.
Want to improve your communication skills? Here are a few tips:
- Speak in short sentences without a lot of industry jargon. You don’t need to be terse, just clear. If you’re sending an email, it’s important to be clear — perhaps even more so. If you have to deliver “bad news,” it’s best to do that in person or via telephone, not via email.
- Give your full attention to the person in front of you –whether on the phone, in person or when you’re composing an email. It’s easy to get distracted and not give your full attention. Don’t let a caller or client feel they are not important enough for you to stop what you’re doing to pay attention to his or her concerns.
- What you do is as important as what you say you will do. Don’t make promises you can’t keep.
Are you an effective communicator? What can you do to be even more so?