Employee Accountability Plans Are Crucial
Do your employees know what they are accountable for? Are they aware of the metrics by which they are being judge for work performance? If they don’t, how can they be expected to perform at peak efficiency and effectiveness? If you’re working with on site or off site staff you need to hold your people accountable — no matter their role within the organization.
Here are tips to put an accountability policy in place:
- Make sure everyone understands their roles. Job duties should be written down and readily available for all employees.
- Make certain every employee knows his or her responsibility. If the roles change, make certain responsibilities, accountability and reporting metrics are updated.
- Have a clear plan in place for the chain of command. Employees should know to whom they should lodge complaints, ask for help or where additional resources could come from.
- Be specific in what is required from each employee and when it is required.
- Get buy in when you’re setting up new roles or putting new practices into place. Buy in may take time, and while you don’t have to wait until you have 100% buy in, you should expect that your employees get on board.
- Make sure there is two-way communication all the way up the chain of command.
- Let your employees know you are open to hearing their thoughts, compliments and complaints.
- Reward top performers. Set metrics and milestones in projects and celebrate those with employees. If money is tight, look for non monetary ways to recognize and reward effort.
- Make sure everyone understands the consequences of not meeting expectations. Write down the steps involved in the consequences and follow through if needed.
Do your employees understand what they’re accountable for? When is the last time you looked at the roles and responsibilities of your staff? Do they need updating?