It’s been said, and you probably believe it, but words matter. Using the incorrect words can close down a business deal. Words used improperly can convey messages you never meant to send. Consider the words: Anxious and Eager.
When you’re sitting with a colleague or potential client do you find yourself saying, “I’m anxious to get started.” Do they mean they’re nervous about it? Worried about how they will complete the project? If you say “anxious” you could be sending the wrong message — even if it’s subliminally. What you probably mean to say is, “I’m eager to get started on your project.” You’re eager to perform the service they’re meeting with you for. You’re eager to show how your expertise will benefit them.
Consider the language you use when you’re meeting with potential clients to make certain you’re conveying the correct message.