Remember that children’s song, “sticks and stones may break my bones but words will never hurt me”? That song has it wrong — words can wound. The wound from words could scar for a lifetime. It’s important to weigh your words whether you’re talking with a friend, family member or child and it’s important to think before you speak with a client.
You also want to think before you speak about one person to another person. It will ultimately be you that the harm comes back to, so just don’t do it.
Words carry weight. They can uplift or they can lead to upset. Think about the next time you say, “I had an awfully good day.” Sure, it sounds great, but why say “awfully?” Why didn’t you just have a good day? How about saying to a client, “I am anxious to get started working with you.” You may mean you’re really looking forward to starting BUT a client who doesn’t know you may think you’re desperate or nervous and they may not want to place their trust in you. Say, “I am looking forward to, or eager to, or excited to… work with you.”
Weigh Your Words
The words you speak to yourself can color your day and your interactions. Start your day with the mindset that, “this is going to be a great day!” Don’t think, “I have a few meetings today I hope they go well or I hope I won’t be too tired by the time the day is over.” In one instance you’re setting yourself up for a great day, in the other you are plodding toward your day like you’re walking into a firing squad.
What message do you want to tell yourself? Your clients?
How can you reframe your words? When you reframe your words, you reframe your thoughts and your day takes a turn toward the better!
I’ve been told that I uplift and encourage people. I love hearing that and I love doing that. What words do people say about you? What words do you want them to say?